Cancellation rights

For many consumer service contracts agreed online, by telephone or away from business premises, a 14-day cancellation period starts the day after the contract is made. Exceptions depend on the circumstances. The trader should give the applicable pre-contract information and model cancellation form before you are bound.

To cancel, send a clear notice to the correspondence address confirmed in the written quotation. If you expressly request work during the cancellation period, you may have to pay for services supplied if the legal requirements are met. Your statutory rights remain unaffected.